FREQUENTLY ASKED QUESTIONS
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No. It is not necessary for you to be home while we install your lights. However, it is important that you set out your lights (if we don’t store them for you) and provide us access to your back yard as needed to complete your project.
Upon completion of the project, our technicians test and ensure that all lights have been installed to your specifications, are working, and the timer is set. If you encounter any problems, please notify us within 24 hours of project completion.
No. It is not necessary for you to be home while we install your lights. However, it is important that you set out your lights (if we don’t store them for you) and provide us access to your back yard as needed to complete your project.
Upon completion of the project, our technicians test and ensure that all lights have been installed to your specifications, are working, and the timer is set. If you encounter any problems, please notify us within 24 hours of project completion.
Either way is fine! We can install your lights, or you may purchase your lights and accessories from us. Please note that our “5-Year Worry-Free Guarantee” only extends to products that have been purchased and stored by HLNW.
We receive quote requests as early as September - and it’s getting earlier each year. Our advice for first-time customers is: The sooner, the better. Later in the season, we cannot guarantee that we can accommodate your lighting request and timeline.
Returning customers take advantage of priority scheduling and can lock in their preferred installation week ahead of time. This happens at the time of holiday light removal, in January. Please notify us if you’d like to take advantage of our light storage or pre-planning options.
All our services include on-call maintenance and troubleshooting throughout the season. If a strand goes dark or a bulb fails, just let us know! Our team will come to your property—typically within 24 hours—to diagnose and fix the issue, ensuring your display stays brilliant and worry-free.
Yes. Holiday Lighting Northwest is fully licensed and insured. In addition, all our technicians have been screened and background-checked by The Seal.
Yes. If you have custom
When is my bill due?
What if I move?
All our services include on-call maintenance and troubleshooting throughout the season. If a strand goes dark or a bulb fails, just let us know! Our team will come to your property—typically within 24 hours—to diagnose and fix the issue, ensuring your display stays brilliant and worry-free.
Absolutely. We specialize in both residential and commercial installations, including multi-unit or HOA properties. Whether it’s a storefront, office park, or condo complex, we’ll create a cohesive, large-scale display that fits your brand image and safety standards.
Yes! We provide heated, secure off‑season storage for lights and decorations purchased from us. Your gear stays organized, safe from damage or moisture, and ready for seamless reinstallation—without cluttering your home or garage.
